Support Contracts

Although every effort is made to maximise it, software reliability can never be 100% guaranteed and problems will occasionally occur. Different users, nationalities, data, browsers, circumstances etc. all may create issues unbeknown and unforeseen. JC Micro LTD can allay fears by offering prompt diagnosis and action through controlled procedures and channels. Although all clients receive a level of support, owners of critical and high profile sites have the option to extend these services via support contracts to meet their requirements. Our priority error correction and maintenance procedures can be enhanced by the implementation of specific alert software which detects problems and errors and automatically reports back to JC Micro LTD engineers by SMS and email 24/7.

Services include:

Critical updates

Evaluation of new technologies

Technical support helpline

Evaluation and response to end user issues

Security audits

Monitoring of domains

Server monitoring and alerts

Server maintenance

Web stats forwarding

Streamlining & optimization

Data backups