System Maintenance Programs

JCMicro’s service organization is targeted towards providing 100 percent service availability and reliability. Our mission is to combine the highest quality service with cost-effective, innovative strategies that consistently exceed your expectations. We understand that our clients require flexible, easy to customize programs that grow and expand with your business. Our various service programs provide:

Guaranteed on-site

Response and repair times

 A single dispatch number

 Fully-configured loaner units

 All labour parts and travel required for repairs


 Access to spare parts

Flat free retainer, share security, time and material pricing options

 Depot Repair Services

JCMicro’s Customer Engineering Department maintains a fully equipped Technical Workshop capable of handling all of your depot repair requirements. An entire suite of depot programs are available to service your mobile end-users who may not have instant access to technical support.

Routine, Hot Spare, Loaner Programs

Mail-In, Carry-In and Delivery Services

Value-Added Services

Our Customer Engineers are more than just a “break-fix” team of technicians. They have been specially trained to formulate solutions to our information technology problems. They understand that your business needs to continuously remain competitive by controlling costs. Our Customer Engineers provide a multitude of services designed to enhance your information technology inventory, without disrupting our employees. Such services include:

Hardware and software installations

System moves, upgrades and enhancements

Preventive maintenance services

Equipment inventory and asset management services